Frequently Asked Questions

What are the time periods used for the morning/afternoon/evening display?

The clock is set to use the following time periods:

• Morning: 06:00am to 11:59am
• Afternoon: 12:00pm to 5:59pm
• Evening: 6:00pm to 8:59pm
• Night: 9:00pm to 11:59pm
• Before Dawn: 12:00am to 5:59am

What video, audio and picture files is the clock compatible with?

The DDC-802 clock is compatible with the following files:

• JPG (or JPEG) picture files
• MP3 sound files
• MP4, AVI or RMVB video files (up to 720p resolution)

What is the length of the warranty?

The warranty is 12 months from the date of purchase.

What’s in the box?

You get the clock, a CE certified UK power supply and an instruction leaflet.

Where can I obtain a replacement instruction leaflet?

You can get a replacement instruction leaflet by clicking on the relevant link below:

• Dementia / Memory Loss Clock (DDC-801-W or DDC-801-B)
• Deluxe Dementia / Memory Loss Clock & Medication Reminder (DDC-802-W or DDC-802-B)

What type of memory card is compatible with the clock?

The DDC-802 clock has a slot for an SD card.